Now Hiring - International Customer Service/Sales Training Professional in Winter Haven, FL

About us

We are professional, innovative, supportive and our goal is to provide our consumers and trading partners with quality tangerine products and other specialized products and services. This will be done with integrity, innovation and teamwork in a way that fulfills the needs of our employees and trading partners. .

Our work environment includes:

• Modern office setting
• Growth opportunities
• International workforce
• Relaxed atmosphere
• Safe work environment
• Lively atmosphere
• On-the-job training
• Casual work attire

Job Summary

WG Roe & Sons Inc is looking for a full-time Sales Training/Customer Service Specialist to join our team. The Sales Training/Customer Service Specialist will be responsible for providing exceptional customer service and acting as a liaison between the sales team, logistics, marketing, and customer accounts.

Minimum Required Qualifications: The minimum required qualifications for this position include, but are not limited to, the following:

• Some previous customer service experience.
• Desire to grow into a sales position.
• Fluent in one of three languages besides English: South Korean, Vietnamese, Chinese.
• Possess excellent verbal and written communication skills.
• Computer literacy skills for strong capability operating various E-Commerce platforms.
• Must be efficient with MS office, specifically Excel and PowerPoint.
• Effective in time management, organizational and problem-solving skills.
• Must be a team player and show initiative at finding and solving problems.
• Be able to interact professionally and effectively with all levels.
• Detail focused with strong ability to manage multiple competing duties.
• Be highly motivated and self-directed.
• Ability to perform under pressure in a fast paced, sometimes loud, dynamic social environment.

Essential Job Functions: The essential functions of this position include, but are not limited to, the following:

• Answer incoming sales calls/emails in a professional, courteous manner and able to provide excellent customer service.
• Maintain regular communication with sales team and their needs.
• Sales order processing; coordinating documentation from creation of order to shipment.
• Processing high volumes of sales orders quickly and efficiently.
• Respond to and resolve complaints and problems that arise with orders.
• Maintain organized and accessible files for each sales order containing all pertinent copies, shipping instructions and documentation as required.
• Great communication with customers, warehouse, and sales staff.
• Additional Responsibilities:
• Additional responsibilities of this position include, but are not limited to, the following:
• Collect and file documentation as needed to support changes to order or invoices.
• Assist with sales/marketing projects, if needed.
• Verify Freight and Outside Fruit charges correspond with Invoices.
• Assist with Sales reporting and presentation requests.

Preferred Prior Experience:

• Famous; Order/Inventory Management Software
• Four-year college degree

Benefits

• Competitive Pay
• Health
• Dental
• Vision
• Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Sick Time

WG Roe & Sons Inc is an equal opportunity employer - Drug Free Workplace - Veterans Encouraged to Apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We are committed to providing an environment of mutual respect where every individual feels valued and valued as a person of character, with the opportunity to develop their skills and potential. We believe that diversity and inclusion among our ranks is critical to our success as a company and as a nation.

Job Type: Full-time

Pay: $40,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Winter Haven, FL 33880: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to undergo and pass a drug screen?
• Are you willing to undergo and pass a background check?
• Do you speak any other languages?

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Preferred)
• Chinese (Preferred)
• Korean (Preferred)
• Vietnamese (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person